Your order may have been cancelled if your financial institution did not allow the transaction to be completed or if the shipping address entered was invalid. To get more personalized information about cancellations please email us at customercare@ferreirasignatureline.com

It's best to reach out as soon as possible if you want to cancel or change orders. Once the order has processed, we can’t recall or cancel orders. We can only cancel or change orders that have not yet been processed. Please contact our customer service team at customercare@ferreirasignatureline.com

No, you can only use one promo code per order. The rules of each promotion will be included in the individual terms and conditions.

We may be able to change the address for you if your order hasn't already been processed. Email us at customercare@ferreirasignatureline.com immediately.

We may be able to change the address for you if your order hasn't already been processed. Email us at customercare@ferreirasignatureline.com immediately.