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FAQ

Why was my order canceled?

Your order may have been cancelled if your financial institution did not allow the transaction to be completed or if the shipping address entered was invalid. To get more personalized information about cancellations please email us atcustomercare@ferreirasignatureline.com


How can I change or cancel my order?

Please contact our customer service team at customercare@ferreirasignatureline.com

It's best to reach out as soon as possible if you want to cancel or change your order. If your has bee warehouse we can't cancel or change orders that have not yet been processed.


When will I receive my order?

It may take between 4-14 business days to receive your order. Orders received after 1PM PST will be processed the next day. Once your order is shipped, you will receive an email with tracking information (available on all methods of shipping).


Where can I find FERREIRA SIGNATURE LINE products?


You can find Ferreira Signature Line products sold at Fade Room barbershop located in York, Toronto. Ontario. Address - 475a Rogers Road, York M6M 1B2


Can you use multiple promotional codes on one order?

You can only apply one promo code per order. 


I'm having trouble checking out. What can I do?

First please check to make sure that all required fields have been completed.

If your transaction has been declined we recommend trying another card, if you have one, or contacting your credit card provider to find out more information.

You can also contact us at customercare@ferreirasignatureline.com


Where do you ship to?

International (Worldwide)


If my package gets lost, who do I contact?

You can contact our Customer Service team at customercare@ferreirasignatureline.com. Please note claims must be made no later than 30 days after your order was shipped.


I entered the wrong address, what do i do?

Email us at customercare@ferreirasignatureline.com immediately. We may be able to change the address for you if your order hasn't already been processed dispatched.

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