Enjoy complimentary standard delivery on all orders. (Canada & USA Only)

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FAQ

FREQUENTLY ASKED QUESTIONS

We do not! Our products are cruelty-free. We are proud to be Leaping Bunny Certified.

Once your order has shipped, you will receive a shipment confirmation email with your tracking number. *Shipping times may vary based on unforeseen circumstances outside our reasonable control such as severe weather, natural disasters, strikes, etc.. Please allow up to 48 hours for processing.

For Salon and Distribution inquiries, please contact customercare@ferreirasignatureline.com

Decisions to discontinue or introduce a product are made in response to consumer preferences and purchasing patterns. 

No, you can only use one promo code per order.

SHIPPING + RETURN POLICY?

ALL SALES ARE FINAL AND NON-REFUNDABLE. EXCHANGES AND REFUNDS ARE NOT AVAILABLE. Used or opened items cannot be returned for hygienic and sanitary reasons.

Please contact us immediately at please email customercare@ferreirasignatureline.com  if you receive a damaged product (broken bottle, tube or closure), or if you are missing an item in your order. 

Any import duties, taxes or fees incurred must be paid by the customer. Please be aware that duties and taxes are assessed on the combined value of the goods in your parcel. Some shipments may experience delays when passing through customs. 

We offer complimentary standard delivery on all orders. (Canada & USA Only)

Canada

Standard Shipping within Canada will take up to 3-6 business days

Express Shipping within Canada will take up to 1-3 business days 

United States 

Standard Shipping within the U.S will take up to 6-14 business days

Express Shipping within the U.S will take up to 2-4 business days.

International

Standard Shipping will take up to 7-21 business days 

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